Frequently asked questions
Ordering
No — you can check out as a guest. Creating an account just makes it faster to track orders and reorder later.
Contact us as soon as possible after ordering. We can usually make changes before your order is dispatched.
Payment
Mobile Money (MTN MoMo), card, and cash on delivery.
Yes. Mobile Money payments are confirmed directly on your phone, and card payments go through a secure gateway — we never see or store your card details.
Delivery & Setup
It depends on your region — see the Delivery & Setup page for indicative timelines. Kigali is fastest; other regions take a little longer.
Setup availability depends on the product type — it's shown on each product page, and you'll choose it at checkout.
Returns & Warranty
Contact us within 7 days of delivery. See our Returns, Refunds & Warranty Policy for full details.
Most products include a manufacturer warranty. Warranty terms vary by product and are listed on the product page where applicable.
Still have a question? Contact us — we're happy to help.