Returns, Refunds & Warranty Policy

Last updated: 11 August 2026

1. Returns window

You may return a product within 7 days of delivery if it arrives damaged, faulty, or significantly different from what you ordered.

2. Eligibility

To be eligible, the product should be in its original condition and packaging where possible. Custom-configured or clearance items may be excluded — this will be noted on the product page.

3. Refunds

Approved refunds are issued to your original payment method (Mobile Money, card) or, for cash on delivery orders, by the method we agree with you. Refunds are typically processed within 5–7 business days of approval.

4. Manufacturer warranty

Most electronics and appliances include a manufacturer warranty. Warranty length and coverage vary by product and are listed on the product page where applicable — beyond the 7-day return window, warranty claims are handled per the manufacturer's terms, and we'll help coordinate this with you.

5. How to request a return

Contact us with your order number and a short description of the issue, and we'll guide you through the next steps.